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Frequently asked questions

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If you can't log in, please try the following:

  • Make sure the email you are using is registered for the shop
  • Reset your password
  • Clear your entire browser cache (not just the one from the last hour) and then close all open browser windows. After that you can try again to log in to the shop. If it still does not work, please contact support.

The registration in our webshop is exclusively reserved for business customers. Please fill out the registration form and we will send you an e-mail with the activation steps for the shop after checking your data.

We are wholesalers and sell exclusively to commercial customers. Therefore, you cannot register as a private customer.

No, there is not. We are happy to service any size customer. 

Yes, our office is based in Florida but we also service Georgia, Mississippi, Alabama, Tennessee, South Carolina, and the Caribbean islands.

Krannich  does not accept Returns after 15 days.

Yes, we have offices and warehouses  in California, New Jersey ,and  Texas. You can find more about our other locations on our website here.  https://krannich-solar.com/us-en/company/regional-branches/